Terms of Service

Last updated: January 2024

1. Acceptance of Terms

By accessing and using TranscribeAI, you accept and agree to be bound by the terms and provision of this agreement.

2. Description of Service

TranscribeAI provides AI-powered transcription services that convert audio and video files into text format. Our services include:

  • Automated transcription of audio and video files
  • Speaker identification and separation
  • AI-generated summaries and insights
  • Multiple export formats

3. User Accounts

To use our services, you must create an account and provide accurate information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

4. Acceptable Use

You agree not to use our service to:

  • Upload content that violates any laws or regulations
  • Infringe on intellectual property rights
  • Upload malicious software or harmful content
  • Attempt to reverse engineer or hack our systems
  • Use the service for any illegal or unauthorized purpose

5. Content and Intellectual Property

You retain ownership of your uploaded content. By using our service, you grant us a limited license to:

  • Process your files to provide transcription services
  • Store your content temporarily for processing
  • Use anonymized data to improve our services

6. Payment and Billing

Payment terms for our services:

  • Fees are charged based on your selected plan
  • All payments are processed securely through third-party providers
  • Refunds are provided according to our refund policy
  • We reserve the right to change pricing with 30 days notice

7. Service Availability

While we strive for 99.9% uptime, we cannot guarantee uninterrupted service. We reserve the right to modify or discontinue services with reasonable notice.

8. Limitation of Liability

TranscribeAI shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our service.

9. Termination

Either party may terminate this agreement at any time. Upon termination, your access to the service will cease, and we will delete your data according to our retention policy.

10. Contact Information

For questions about these Terms of Service, please contact us at legal@transcribeai.com