Privacy Policy
Last updated: January 2024
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, upload files for transcription, or contact us for support.
- Account information (name, email address, password)
- Audio and video files you upload for transcription
- Payment information (processed securely through third-party providers)
- Usage data and analytics
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our transcription services
- Process your files and generate transcriptions
- Communicate with you about your account and our services
- Analyze usage patterns to improve our platform
- Comply with legal obligations
3. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- All files are encrypted during upload and processing
- Data is stored on secure, encrypted servers
- Access to your data is restricted to authorized personnel only
- We automatically delete your files after 30 days
4. Data Retention
We retain your information for as long as necessary to provide our services:
- Uploaded files: Automatically deleted after 30 days
- Transcriptions: Stored until you delete them or close your account
- Account information: Retained until you request deletion
5. Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and safety
- With service providers who assist in our operations (under strict confidentiality agreements)
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and associated data
- Export your data
- Opt out of marketing communications